Hello, I'm
Lee McIlwraith
I turn complex, ambiguous problems into systems that actually work.
Director of Strategic Solutions at Natterbox - working at the sharp end of AI voice, telecoms and Salesforce.
I'm a technologist first. For 15 years I've worked at the point where deep technical problems meet real customers and real commercial pressure - designing, building and shipping solutions across AI, voice and integration-heavy environments. I like the messy, undefined problems best: the ones with no playbook yet, where you have to work it out from first principles. This is where I keep a bit about what I do, what I've built, and how to get hold of me.
A bit about me
I've spent my career getting to grips with hard technical problems and turning them into things that work for real people and real businesses.
I started as the first dedicated support engineer at a young telecoms startup, learning SIP, networking and voice from the ground up by diagnosing gnarly, multi-vendor problems no one else could crack. Over the next fifteen years I built and led global support, professional services and delivery teams - follow-the-sun operations spanning the UK, US and Australia - and took ownership of the complex, high-risk customer implementations where things simply had to go right.
These days I sit at the intersection of product, engineering and commercial teams as Director of Strategic Solutions. My focus is the hardest, least-defined problems: conversational AI voice agents, automation, and integration-heavy solutions that don't have an off-the-shelf answer. I still like to build - prototyping, wiring up APIs and integrations, and putting together the tooling and lightweight frontends needed to prove an idea and get it in front of customers quickly.
What I care about is the same thing it always has been: understanding a problem properly, then making something that genuinely solves it.
Away from work, I captain a senior men's hockey team and coach youth sport, so a fair bit of my spare time is spent on a pitch one way or another. I'm also proud to be a governor of Muntham House School.
Selected work
A selection of things I've built or worked on.
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Conversational AI voice agents in production
Designed and deployed live AI voice agents handling real customer call volumes - including one fielding around 1,000 missed calls a month at roughly an 82% success rate, replacing a third-party answering service while routing genuine, high-value calls to the right place and filtering out the noise.
View case study -
Building to prove ideas fast
I work end-to-end - from discovery and solution design through to rapid prototypes, APIs, integrations and lightweight frontends - so ideas get validated and put in front of customers quickly rather than getting stuck in theory.
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Leading delivery at scale
Led global professional services and delivery across three continents, owning the successful go-live and adoption of complex enterprise implementations, and stepping in as the senior, hands-on point whenever a high-risk engagement needed rescuing.
Get in touch
The best way to reach me is on LinkedIn. I'm always happy to talk about AI voice, automation, thorny technical problems, or anything else interesting.